At DCO Dental Group we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. If you have a complaint please contact Bernadette Wilkinson our Practice Manager.
We take care to keep the information you provide to us with confidential and secure. We comply with the Data Protection Act 1998 and will not share this information with any other party. Please contact Bernadette Wilkinson for any further information, or if you have any questions regarding this.
We enforce a zero tolerance policy to aggression or violence within our practice and patients who behave in such a way will be removed from the patient list and Trafford PCT
Quality assurance can be described as ensuring our services and care meets specified requirements and guidelines. Our management team carry out regular reviews, audits and risk assessments to ensure compliance and look for ways to further develop to give you confidence and reassurance in our services.
At DCO Dental, we follow all recommended legislation and clinical guidelines. Some of our governing bodies and documents include the General Dental Council (GDC), the Care Quality Commission (CQC) and the HTM 01-05 document (Infection Control and Waste Disposal).
The whole team regularly attends training courses to enable us to keep up to date with the latest training and guidance to allow us to provide you with the best possible service, with your safety and comfort in mind.
We have also been accredited with the BDA Good Practice Scheme Award.
The BDA Good Practice Scheme is a quality assurance accolade that allows to communicate to patients that DCO Dental is committed to achieving high standards of good practice on clinical, professional and legal responsibilities.